Terms & Conditions

Last Updated: May 2026

These Terms & Conditions apply to all purchases, use of services, and interactions made through the website of Paul & Rebecca Melbourne.

By accessing our website and placing an order, you agree to be bound by the terms outlined below. Please read these Terms & Conditions carefully before using our services.

1. Company Information

Business Name: Paul & Rebecca Melbourne
Email: info@paulrebeccamelbourne.com

2. Applicability

These Terms & Conditions apply to:

  • All orders placed through our website

  • All agreements between the customer and Paul & Rebecca Melbourne

  • All services, promotions, and communications related to our business

By placing an order on our website, you confirm that you:

  • Are at least 18 years old or have permission from a legal guardian

  • Agree to these Terms & Conditions

  • Provide accurate and complete information during checkout

3. Product Information

We strive to ensure that all product descriptions, images, pricing, and information on our website are accurate and up to date.

However:

  • Minor differences in color, size, or appearance may occur due to screen settings or manufacturing variations

  • Typographical errors, pricing inaccuracies, or technical mistakes may occasionally occur

  • We reserve the right to correct errors and update information without prior notice

Product images are intended for illustrative purposes only.

4. Pricing & Payments

All prices displayed on our website are listed in the applicable currency and may include or exclude taxes depending on your location.

We offer multiple secure payment methods, including but not limited to:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

Available payment methods may vary depending on the customer’s country or region.

Orders will only be processed after successful payment authorization and confirmation.

We reserve the right to:

  • Refuse or cancel suspicious transactions

  • Verify payment information

  • Cancel orders affected by pricing or technical errors

5. Order Processing & Shipping

Processing Time

Orders are generally processed within:

  • 1 to 3 business days

Estimated Delivery Time

Shipping typically takes:

  • 3 to 7 business days, depending on destination and shipping conditions

International Fulfillment

To provide efficient global service, products may be shipped directly from our international suppliers and fulfillment partners, including facilities located in China.

Delivery delays caused by:

  • Customs inspections

  • Carrier disruptions

  • Weather conditions

  • High seasonal demand

are outside our direct control.

6. Customs, Duties & Taxes

International orders may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Additional processing fees

These charges are determined by local customs authorities and remain the responsibility of the customer unless otherwise stated.

7. Returns & Cancellations

Please refer to our separate Return & Refund Policy for detailed information regarding:

  • Return eligibility

  • Refund conditions

  • Cancellation requests

  • Return procedures

We reserve the right to refuse returns that do not meet our policy requirements.

8. Shipping Liability

Customers are responsible for providing accurate shipping information during checkout.

Important:

  • We are not liable for packages marked as delivered by the shipping carrier

  • Incorrect address information may result in failed deliveries or additional charges

  • Address corrections must be requested within 24 hours after placing the order

We are not responsible for delays or losses caused by incorrect customer information.

9. Intellectual Property

All content displayed on the Paul & Rebecca Melbourne website, including but not limited to:

  • Logos

  • Product images

  • Texts

  • Branding

  • Graphics

  • Website design

  • Marketing materials

is the intellectual property of Paul & Rebecca Melbourne and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may result in legal action.

10. Limitation of Liability

To the fullest extent permitted by law, Paul & Rebecca Melbourne shall not be held liable for:

  • Indirect or consequential damages

  • Delivery delays outside our control

  • Technical website interruptions

  • Losses resulting from misuse of products

  • Carrier-related delivery issues after confirmed delivery

Our total liability shall never exceed the amount paid for the relevant order.

11. Complaints Procedure

We value customer satisfaction and aim to handle complaints fairly and efficiently.

Complaints can be submitted via:

info@paulrebeccamelbourne.com

Please include:

  • Your order number

  • Full name

  • Description of the issue

We aim to respond within 5 business days.

12. Privacy & Data Protection

Your personal information is processed in accordance with our Privacy Policy and applicable data protection regulations.

By using our website, you consent to the collection and processing of your information as described in our policies.

13. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon publication on our website.

We encourage customers to review these Terms periodically.

14. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes arising from these Terms or the use of our services shall be subject to the jurisdiction of the competent courts in the Netherlands.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Paul & Rebecca Melbourne
Email: info@paulrebeccamelbourne.com