Payment Policy

Last Updated: May 2026

At Paul & Rebecca Melbourne, we aim to provide a secure, smooth, and convenient checkout experience for all customers worldwide. This Payment Policy explains the available payment options, payment processing procedures, and refund-related information.

By placing an order on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

We offer a variety of secure payment methods to make your shopping experience as convenient as possible.

Available payment methods may include:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express (Amex)

  • Apple Pay

  • Google Pay

  • Debit and credit cards

  • Other locally supported payment options depending on your country

Please note that available payment methods may vary depending on:

  • Your location

  • Currency

  • Device or browser settings

  • Payment provider availability

Customers are responsible for verifying which payment methods are available to them during checkout.

2. Secure Payments

Your security is extremely important to us.

All transactions on our website are processed through encrypted and secure SSL (Secure Socket Layer) connections to protect your personal and payment information.

Security Measures

  • Encrypted payment processing

  • Secure checkout environment

  • Fraud prevention systems

  • Trusted third-party payment providers

We do not store complete payment card details on our servers.

3. Payment Authorization

Payments must be successfully authorized and completed before orders can be processed and shipped.

If a payment is:

  • Declined

  • Flagged for security review

  • Incomplete

  • Suspected of fraud

we reserve the right to delay, cancel, or refuse the order until verification is completed.

4. Currency & International Payments

Depending on your location, payments may be processed in a different currency than your local bank account.

Your financial institution may apply:

  • Currency conversion fees

  • International transaction fees

  • Banking charges

These fees are determined by your payment provider and are the responsibility of the customer.

5. Order Confirmation

Once your payment has been successfully processed, you will receive:

  • An order confirmation email

  • Payment confirmation

  • Order details and receipt information

If you do not receive confirmation within a reasonable timeframe, please check your spam folder or contact our support team.

6. Refund Policy

If you are eligible for a refund in accordance with our Return & Refund Policy, refunds will be issued to the original payment method used during checkout.

Refund Timeline

  • Approved refunds are generally processed within 14 business days after the returned item has been received and inspected.

  • Processing times may vary depending on your bank or payment provider.

Please note:

  • Original shipping fees may not be refundable unless required by law

  • Refunds can take additional time to appear in your account depending on your financial institution

7. Fraud Prevention

To protect both customers and our business, we reserve the right to:

  • Verify customer identity

  • Request additional payment verification

  • Cancel suspicious orders

  • Refuse transactions flagged as high risk

Any fraudulent activity may be reported to the appropriate authorities.

8. Contact Information

If you have any questions regarding payments, billing, or refunds, please contact us:

Paul & Rebecca Melbourne
Email: info@paulrebeccamelbourne.com