Return & Refund Policy

Last Updated: May 2026

At Paul & Rebecca Melbourne, customer satisfaction is extremely important to us. We strive to provide high-quality products and a smooth shopping experience. However, if you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

Please read this Return & Refund Policy carefully before initiating a return request.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must have been physically delivered before a return request can be submitted.

  • Return requests must be submitted within 30 days of receiving the product.

  • Products must be:

    • Unused

    • Unwashed

    • Undamaged

    • In original condition

    • Returned with all original tags, labels, and packaging attached

Items may be tried on for sizing purposes, but they may not show signs of wear, use, perfume, stains, washing, or damage.

We reserve the right to reject returned items that do not meet these conditions.

2. Non-Returnable Situations

For hygiene, operational, and fraud-prevention reasons, returns may be refused in the following situations:

  • Products returned in used or damaged condition

  • Products without original tags or packaging

  • Items showing signs of excessive wear

  • Orders intentionally placed in multiple sizes or variations with the intention of partially returning products

  • Products returned outside the allowed return period

3. Return Shipping Costs

All return shipping costs are the responsibility of the customer.

This includes:

  • International shipping fees

  • Customs duties or import charges

  • Carrier service fees

  • Any additional return handling costs

As we work with international fulfillment partners and suppliers, returned products may need to be shipped to our designated international return facility.

We strongly recommend using a shipping service that includes:

  • Track & Trace

  • Insurance

  • Delivery confirmation

We are not responsible for lost return shipments without valid tracking information.

4. Return Procedure

To initiate a return, please follow these steps carefully:

Step 1 — Request a Return

Send an email to:

info@paulrebeccamelbourne.com

within 30 days of receiving your order.

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Photos of the item if applicable

Step 2 — Receive Return Instructions

After reviewing your request, our support team will provide:

  • Return approval (if eligible)

  • The designated return address

  • Additional shipping instructions if necessary

Please do not send items back without prior approval.

Step 3 — Ship the Product

The customer is responsible for arranging and paying for the return shipment.

The product must be securely packaged to avoid damage during transit.

5. Refunds

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 14 business days

  • Refunds will be issued to the original payment method used during checkout

Please note:

  • Original shipping costs are non-refundable unless legally required

  • Processing times may vary depending on your payment provider or bank

6. Damaged or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us immediately at:

info@paulrebeccamelbourne.com

Include:

  • Your order number

  • Clear photos of the issue

  • A description of the problem

We will review the situation and work toward an appropriate solution as quickly as possible.

7. Shipping Liability

Please ensure your shipping information is entered correctly during checkout.

Important:

  • We are not responsible for packages marked as delivered by the shipping carrier.

  • Customers are responsible for providing the correct shipping address.

  • Address errors must be reported within 24 hours of placing the order.

Failure to provide accurate shipping information may result in delays, losses, or additional costs for which the customer is responsible.

8. Order Cancellations

Orders are processed quickly to ensure fast fulfillment. Therefore:

  • Orders may only be canceled within a limited time after purchase.

  • Once processing or shipping has started, cancellation may no longer be possible.

For cancellation requests, please contact us as soon as possible.

9. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team:

Paul & Rebecca Melbourne
Email: info@paulrebeccamelbourne.com