Shipping & Delivery Policy

Last Updated: May 2026

At Paul & Rebecca Melbourne, we aim to provide a smooth, reliable, and efficient shipping experience for all customers worldwide. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation.

During periods of high demand, holidays, or promotional events, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email containing:

  • Shipping confirmation

  • Tracking information

  • Carrier details (if available)

Please ensure your email address is entered correctly during checkout to receive all shipping updates.

2. Estimated Delivery Time

The average delivery time is approximately:

3 to 7 business days

Delivery times may vary depending on:

  • Destination country

  • Local postal services

  • Customs clearance procedures

  • Weather conditions

  • Seasonal demand and holidays

Please note that delivery estimates are not guaranteed and may occasionally experience delays beyond our control.

3. International Shipping & Fulfillment

To offer competitive pricing and a wide product selection, orders may be shipped directly from our international fulfillment partners and suppliers.

As a result:

  • Products may be shipped from overseas warehouses, including suppliers located in China

  • Multiple items in the same order may arrive separately

  • Customs inspections may occasionally affect delivery speed

4. Customs Duties & Import Taxes

Depending on your country’s regulations, international orders may be subject to:

  • Customs duties

  • Import taxes

  • VAT charges

  • Additional handling fees

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

We recommend checking your local import regulations before placing an order.

5. Shipping Costs

Shipping costs are calculated during checkout and depend on:

  • Destination country

  • Package weight and size

  • Selected shipping method

Any applicable shipping charges will be clearly displayed before payment is completed.

6. Tracking Your Order

Once shipped, customers will receive tracking information via email.

Please note:

  • Tracking updates may take several days to appear

  • International tracking can occasionally experience delays between scans

  • Delivery updates depend on the shipping carrier

If you have not received tracking information within several business days after ordering, please contact our support team.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Important:

  • Incorrect or incomplete addresses may cause delays or failed delivery attempts

  • Address changes must be requested within 24 hours of placing the order

  • Additional shipping costs caused by incorrect information may be charged to the customer

We are not responsible for orders shipped to incorrectly provided addresses.

8. Delivered Packages

Once tracking information confirms successful delivery, responsibility for the package transfers to the customer.

We are not liable for:

  • Lost or stolen packages after delivery

  • Delivery issues caused by incorrect address information

  • Unattended deliveries

  • Delays caused by customs or local carriers

If you believe your package was incorrectly marked as delivered, please contact the shipping carrier directly before reaching out to us.

9. Delays Beyond Our Control

While we work hard to ensure timely delivery, certain circumstances may cause unexpected delays, including:

  • Customs inspections

  • Severe weather conditions

  • Transportation disruptions

  • High seasonal demand

  • Carrier-related issues

We appreciate your patience and understanding in such situations.

10. Contact Information

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Paul & Rebecca Melbourne
Email: info@paulrebeccamelbourne.com