Privacy Policy

Last Updated: May 2026

At Paul & Rebecca Melbourne, we are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Company Information

Business Name: Paul & Rebecca Melbourne
Email Address: info@paulrebeccamelbourne.com

If you have any questions regarding this Privacy Policy or the way we handle your data, please contact us using the information above.

2. Information We Collect

When you use our website, place an order, subscribe to updates, or contact us, we may collect the following information:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details and transaction information

Technical Information

  • IP address

  • Browser type and device information

  • Operating system

  • Website interaction and browsing behavior

  • Cookies and tracking technologies

Order & Customer Service Information

  • Order history

  • Customer support requests

  • Communication preferences

  • Refund or return requests

3. How We Use Your Information

We use your personal data to provide a smooth, secure, and personalized shopping experience. Your information may be used for the following purposes:

  • Processing and delivering orders

  • Providing customer support and assistance

  • Sending order confirmations and shipping updates

  • Improving our website, products, and services

  • Preventing fraud and unauthorized transactions

  • Complying with legal obligations

  • Sending promotional emails or exclusive offers (only where permitted)

We only process personal data when there is a valid legal basis to do so.

4. Sharing Information With Third Parties

To operate our business efficiently, we may share limited information with trusted third parties, including:

  • Payment providers

  • Shipping and logistics partners

  • Website hosting providers

  • Marketing and analytics services

  • Fraud prevention services

These third parties only receive the information necessary to perform their services and are required to handle your data securely and confidentially.

We never sell your personal information to third parties.

5. International Data Transfers

As an international online store and dropshipping business, some of our partners or service providers may process data outside your country of residence. Whenever this occurs, we ensure that appropriate safeguards and security measures are in place to protect your personal data.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes and enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and support marketing activities.

Cookies may help us:

  • Remember your preferences

  • Improve website performance

  • Personalize content and advertisements

  • Understand visitor behavior

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

8. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

  • File a complaint with a data protection authority

To exercise any of these rights, please contact us at:

Email: info@paulrebeccamelbourne.com

We aim to respond to all privacy-related requests within a reasonable timeframe.

9. Data Security

We take appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access

  • Loss or theft

  • Misuse or alteration

  • Disclosure or destruction

While no online system can guarantee absolute security, we continuously work to maintain a safe and secure shopping environment.

10. Third-Party Links

Our website may contain links to external websites or services operated by third parties. We are not responsible for the privacy practices or content of those external websites. We encourage users to review their privacy policies separately.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that such information has been collected unintentionally, we will take appropriate steps to remove it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or technology. Any updates will be published on this page with the revised “Last Updated” date.

We encourage customers to review this page periodically to stay informed.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Paul & Rebecca Melbourne
Email: info@paulrebeccamelbourne.com